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Ordering Online - Help

Ordering Online - Help

Here is a selection of frequently asked questions

Login / Registration

I've forgotten my password.
How do I change my password?
How do I create an account?
I can't log in?

Ordering Process

I can't find the item I'm looking for.
When will an item be back in stock?
When will I receive my order?
Can I specify a day or time for my delivery?


Why hasn't my card been accepted?
When will I be charged for my order?
I haven't received all of my order?
What payment cards do you accept?
Can I pay by cheque?
What exchange rate will be used if I use an overseas credit card?
How do I apply an offer code?
How do I redeem my gift vouchers?

Delivering your Goods

We are only able to send selected products overseas, for further information please contact our Customer Services Team on +44 (0)1423 814008.

How will I know how much I will be charged for delivery?
What if I am out when you try to deliver?
Can I track my order?
Can I amend or cancel my order?
How can I return an item?
Do you deliver overseas?
Which countries do you ship to?
Do you deliver to BFPO addresses?

Using our Website

Is it safe to shop on your site?
Can I use any browser to view Bettys by Post?
What is Bettys policy on privacy and security?