Ordering Online - Help
Here is a selection of frequently asked questions
Please visit our Forgotten Password page. You will be asked to enter your email address. Thereafter we will send you an email, to the address that you registered with, that enables you to reset your password. If no email arrives please check your junk mail and spam filters.
Just log in to your account from the top of the site and select My Details. Fill in your existing password, then enter and confirm your new password. Click on the SAVE button to finish.
At the top of the site, you'll see a link saying 'Sign In'. Click on this, then enter your email address on the left hand side of the page. You'll be guided through the registration process. If you wish to shop first you will have the option to create an account as you proceed through the checkout.
Please use the email address you originally registered with, remembering that your password is case sensitive.
Please check the spelling or wording of the item you're searching for. Sometimes items may no longer be available.
We receive regular deliveries from our bakery every week and most items will be in stock within two weeks.
Our Customer Services Team are not able to provide specific dates for when items will be back in stock so please keep checking the site for further information.
Please check your order confirmation email for the expected delivery date. You will receive an email upon despatch of your order. This will allow you to track your order if it is being delivered by a tracked service.
If you have missed a delivery attempt please follow the details on the card. If you are still unable to find your order please contact our Customer Services Team. See the Contact Us section of the website for details.
We will attempt delivery to the address and postcode as you enter it. We cannot accept liability for late or failed delivery due to an incorrectly entered address. If you are unsure of an address or postcode please check it using the postcode finder or call our Customer Service Team for assistance.
We offer a number of different options for delivery when you place your order so you can select the right service for your requirements. We want to ensure that your order is as fresh as possible and therefore certain products can only be delivered on specific days – the system will automatically work out the best delivery option for your order. But if you are sending a parcel to a UK address you can upgrade your delivery to ensure it is delivered on a certain day before a specific time.
It may be that you have not entered the correct billing address for the payment card. The billing address must exactly match the registered address of your credit/debit card. Are all the card details correct including the 3 digit security code from the back of the card?
Your card will be charged for the full amount at the point your order is placed and your order confirmation is generated.
Please check your confirmation email to see if all items were ordered.
We currently accept payment by:
Unfortunately we no longer accept cheques however we do accept postal orders. To pay this way please call us on +44 (0)1423 814008. Please note that paying this way takes slightly longer because we can't send your items out until your postal order has cleared.
The exchange rate will be determined by your payment card issuer.
Simply type the offer code into 'Promotion Code' box provided at the right hand side of the Shopping Basket screen and click APPLY to activate it before proceeding to the checkout. If the code has been successfully applied, you should see a confirmation on screen, and the details of your discount / offer will display in the Order Total box below.
Although gift vouchers cannot presently be redeemed online, you can place your order with our Customer Services Team over the telephone and post the vouchers in to us. Please see the Contact Us section of our website.
We are only able to send selected products overseas, for further information please contact our Customer Services Team on +44 (0)1423 814008.
Delivery charges for your order will be indicated once you have confirmed your delivery address details. You can view our UK delivery rates on our Delivery Information page.
If you have missed a delivery attempt please follow the details on the card.
If you have any queries on the status of your order please contact our Customer Service Team on 0800 456 1919 or +44 (0)1423 814008, we're open from 8.30am until 5.30pm Monday to Friday (excluding Bank Holidays) or use the Contact Us form.
For your convenience, all of our delivery services are tracked with the exception of our International Standard service.
When your parcel leaves our Craft Bakery you will be sent an email confirming the despatch, (if you have provided an email address when placing your order) within this email there will be a link to allow you to track your order.
This may be possible by contacting our Customer Services Team, see the Contact Us section of the website for details.
All our parcels are carefully packed by hand in our Craft Bakery, and we go to great lengths to ensure they arrive in pristine condition. In the unlikely event that you are not completely satisfied, please click here for details on our Returns Policy
We are able to send selected products overseas. Carriage prices vary for overseas deliveries and restrictions apply to some countries, for further information please contact our Customer Services Team, see the Contact Us section of the website for details.
We are able to ship selected items to the following destinations:
Rest of the World
Bettys cannot be held responsible should local customs authorities confiscate any item or charge any import duty. We have indicated where possible of any charges that we are aware of however this is just a guideline as charges can change daily.
Delivery can take between 5 and 14 days depending on your location although this may vary.
Yes we do, but unfortunately we can't currently accept BFPO orders online.
Please call the Bettys sales team on +44 (0)1423 814008 for BFPO orders.
Absolutely. We protect your details by encrypting them and only storing the information we need to fulfil your order. All transactions are performed in a secure environment which you can check whilst shopping. In most modern browsers you will see a padlock icon either in the address bar or the security status bar as soon as you have logged in. The security status bar is usually located on the right side of the address bar.
If you prefer you can place your order over the telephone with our Customer Services Team, please see the Contact Us section of our website for details.
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