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Privacy and Cookies Policy

Version: Thursday 19th October 2017

This Privacy and Cookies Policy applies to the website http://www.bettys.co.uk/ (“the Site") which is run by Bettys & Taylors of Harrogate Ltd (“the Company”) of 1 Parliament Street, Harrogate HG1 2QU.  On our Site, the Company is referred to as “Bettys”.

This Privacy and Cookies Policy (“Policy”) explains how the Company collects, uses and discloses personal information about you when you visit the Site and when you contact the Company, whether by e-mail, post, fax or telephone using the contact options on the Site. The information you provide to us through the Site will initially be collected by the Company but may then be shared with other companies in the Bettys & Taylors Group Ltd group of companies (“Group”). All references to “the Company”, “we” and “our” in this Policy therefore include the Group, unless distinguished in the text. Depending upon your relationship with the Company, we may separately provide you with further details about our use of your personal information.

What type of information does the Company collect and why?
When you visit our Site, we may automatically collect standard internet and website log information and details of patterns about how website visitors behave. The information we may collect includes information about your Internet service provider, your operating system, browser type, domain name, the Internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the Web pages you request and the date and time of those requests. This may allow us to find out which parts of the Site are popular or need changing.

If you use the “Search…” search facility available on the Site, search queries and results are logged anonymously without any user specific details being collected. Our collection of website use information may also involve the use of cookies and Web beacons. Please see the “Cookies” section below for more information.

The Site allows you to interact with the Company in many ways, including:

  • contact us by phone or email (where you can enquire about any of our products and services, including Bettys Cookery School);
  • purchase our delicious cakes, chocolates, gifts and any of our teas and coffees;
  • sign up to our Email Newsletter;
  • create a customer account (with an option to sign up for our Newsletter);
  • complete a My Bettys Survey; and
  • create a Wish List of our products.

If you want to use any of these services, you will need to provide us with some additional personal information so that we can liaise with you in order to deal with your request, query, purchase, Wish List or customer account registration. If you do choose to provide us with your personal information, we will collect that information for our own use and for the purposes described in this Policy.

What type of personal information does the Company collect? 
Where you choose to provide personal details to us, we may collect the following personal information from you:

  • your full name and gender;
  • your work and home contact details eg address, fax number, telephone numbers and e-mail address;
  • the reason for your contact, which may be an enquiry, a purchase, a request;
  • if you create a customer account - your username, password, e-mail address, your full name and your date of birth;
  • if you make a purchase using the Site:
    • financial account information, such as credit/debit card number and other payment information; and
    • delivery information which may include your home or work address and telephone number;
  • your contact and marketing preferences;
  • if you enter one of our competitions or interact with us in various other ways - demographics information and information about subjects that may interest you;
  • if you take a survey – your views on how we could improve our products and services;
  • information necessary for legal compliance; and/or
  • where you “like” us or make posts on our pages on social networking websites, such as Facebook, Twitter, YouTube and Instagram.

This information will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, individuals who you have indicated have agreed for you to provide their personal information, government, tax or law enforcement agencies and other third parties. We may also collect personal information about you from your use of other Company websites or services.

How does the Company use information about you?
The Company may use information about you for purposes described in this Policy or as otherwise disclosed to you on our Site or with our services. For example, we may use information about you for the following purposes:

  • to respond and/or deal with your request or enquiry;
  • to process and administer your order(s) or purchase(s) of our products;
  • to improve our products and to ensure that content from the Site is presented in the most effective manner for you and for your computer (or other electronic Internet-enabled device);
  • to administer the Site;
  • for internal record keeping;
  • to contact you (directly, either by the Company or through a relevant partner or agent) by e-mail or phone for any of the above reasons;
  • subject to your consent where required under applicable laws, to carry out direct marketing and/or e-mail marketing that you have requested;
  • where necessary as part of any restructuring of the Company or sale of the Company’s business or assets;
  • to perform any contract the Company has with you; and
  • for compliance with legal, regulatory and other good governance obligations.

This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate. Some of the personal information that the Company maintains will be kept in paper files, while other personal information will be included in computerised files and electronic databases as set out in more detail below.

In most cases, the information the Company processes about you is required to deal with your request, purchase or registration, or required by law, or is necessary for the exercise of the Company’s legitimate business interests and needs.

The Company may also convert personal information into anonymous data and use it (normally on an aggregated statistical basis) for research and analysis to improve Company performance. In addition, the Company may use pixels or transparent GIF files, to help manage online advertising. Any information that we collect and share is anonymous and not personally identifiable.

Does the Company share personal information with third parties?
Your personal information will be made available for the purposes mentioned above (or as otherwise notified to you from time to time), on a ‘need-to-know’ basis and only to responsible management, accounting, legal, logistics, audit, compliance, information technology and other corporate staff who properly need to know these details for their functions within the Company. Please note that certain individuals who will see your personal information may not be based at the Company or in your country (please see below).

We may share personal information within the Group as needed for reasonable management, analysis, planning and decision making, including in relation to taking decisions regarding the expansion and promotion of our product and service offering, order or customer request fulfilment and for use by those companies for the other purposes described in this Policy.

Your personal information may also be made available to third parties (within or outside the Company) providing relevant services under contract to the Company, or the Group (see below for further details), such as marketing agencies, credit card processors, auditors and compliance managers, providers of call centres and IT hosting and IT maintenance providers. These companies may use information about you to perform their functions on our behalf.

We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law and for tax or other purposes. Your personal information may also be made available to third parties or partners where necessary as part of any restructuring of the Company or sale of the Company’s business or assets. Personal information may also be released to external parties in response to legal process, and when required to comply with laws, or to enforce our agreements, corporate policies, and terms of use, or to protect the rights, property or safety of the Company, our employees, agents, customers, and others, as well as to parties to whom you authorise the Company to release your personal information.

We will not sell your personal information to any third party other than as part of any restructuring of the Company or Group or sale of a relevant Group business.

How our courier for non-EU deliveries will use your personal information
If you ask us to deliver any products to countries outside of the European Union, we will transfer some of the personal information you provide to us to our courier Federal Express Corporation (and/or its subsidiary companies) or such alternative courier as we may from time to time appoint (in either case, “the Courier”), for the purposes of undertaking delivery of such products to your chosen destination.

The categories of personal information that we will transfer to the Courier in such circumstances are as follows:

  • Recipient’s name;
  • Recipient’s address;
  • Your and/or recipient’s email address;
  • Your and/or recipient’s telephone number.

If you do not provide us with this information, we may not be able to arrange for delivery of the products you have ordered to your chosen destination. If this is the case, we will advise you accordingly.

The personal data referred to above will be passed to the Courier and/or its affiliates located in and/or outside of the European Economic Area, including in the United States, for the purposes of delivering the products you have ordered in accordance with your instructions and any alternative delivery instructions received from you subsequently.

What happens to your personal information when you book afternoon tea via the Website?
If you wish to book afternoon tea via our Website, when you click on the “Book Online Now” link you will be redirected to the Bookatable website, which is a website operated by Bookatable Limited (a company registered in England and Wales under registration number 5398578). If you proceed with the booking via the Bookatable website, any personal data that you provide during the booking process will be provided both to Bookatable and to us, respectively. The information that Bookatable collects from you will be used by Bookatable in accordance with its privacy policy, which is available on its website www.bookatable.co.uk, and by us in accordance with this privacy & cookies policy. We therefore recommend that you read Bookatable’s privacy policy before you make your booking. We will use the information that you provide when you make your booking to ensure that your booking is communicated to the relevant Bettys branch and is made in accordance with your requirements.

Will your personal information be transferred abroad?
Some transfers of personal information to third party recipients have been explained above. Individuals within the European Economic Area (“EEA”) should be aware that such recipients of their personal information, within the Company or third parties (as set out in this notice), may not be located within the EEA but instead located in countries which do not have equivalent protection for personal information to that within the EEA. Steps will be taken to protect your personal information in that instance consistent with applicable law.

What choices does the Company offer you with regard to direct marketing?
The Company may from time to time send you catalogues, information about new products, services, promotions and special offers which may be of interest to you and we may invite you to take part in market research or request feedback on our products and services. This communication may occur by e-mail, telephone, post or SMS. We will obtain your consent and advise you of how to opt-out of receiving such communications where we are required to do so in accordance with applicable law.

If you do not wish to receive any further email messages from us please click here.

If you do not wish to receive any further posted mailings from us, please contact us via email at customer.service@bettys.co.uk or telephone 0845 600 1919. Please ensure you include your full name and address as well as account number, if applicable.

As catalogues are printed in advance, it may take up to 6 weeks for the postal unsubscribe process to be complete, for emails it may take up to 2 weeks.

What safeguards are in place to protect your personal information?
While we take efforts to safeguard your personal information which are consistent with relevant laws, the nature of the internet is such that it poses security risks for all users.

What rights do you have to review and amend personal information?
You have the right to review your personal information held by the Company (including any profiling information) and have certain inaccurate information about you corrected. Under UK law, a request for access to your personal data needs to be in writing and accompanied by the statutory fee (£10).

If you wish to do so, or to contact the Company in respect of its data processing activities, please contact us via email at data@bettysandtaylors.co.uk or by post at Company Secretariat, Bettys & Taylors of Harrogate Ltd, 1 Parliament Street, Harrogate, HG1 2QU.

Keeping you informed
We will keep your details on record until we have completely dealt with your request, enquiry or application and then for a reasonable period afterwards, in accordance with data protection and other applicable legislation.

The Company may keep your details on record for as long as is necessary for the purposes set out above and will then endeavour to delete your details in accordance with data protection and other applicable legislation.

How we use cookies
Like many websites, when you visit our Site or click on an advert of ours on another website we issue 'cookies' or unique code that allows us to identify your computer. We use cookies to note the different areas of our Site recently accessed through your computer, which of our adverts you were interested in and to identify which websites and adverts about us are of interest to you after you leave our website. We will use the information collected in this way to tell you about services or products which might be of interest to you when you make further visits to our Site, or through other websites from which we provide advertisements. Most web browsers automatically accept cookies, but your browser's settings can be altered to prevent this. In addition, Cookies can be deleted from your hard-drive. How you do this will depend upon the Internet browser that you use. Please refer to your relevant Internet browser manufacturer's website where you should be able to receive the information you need.

Your consent to cookies
We may need to ask for your consent to the use of cookies set out in this Privacy Policy when you first access the Site and if we introduce any new cookies to the Site.  If so, when you first visit the Site a banner will appear asking you to accept the cookies that we set on the Site.

If you agree to cookies from our Site by clicking "OK" or by continuing to use the Site, we will set cookies on your computer.  If you wish to delete the cookies we have set on your computer, please refer to your browser ‘Help’ menu.

If you no longer wish to be presented with cookie driven Bettys advertisements on other websites, you can opt out at any time.

Changes to this Privacy and Cookies Policy
We keep this Policy under regular review. We may change this Policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. The date at the top of this Policy will be updated accordingly.

We encourage you to check the date of this Policy when you visit the Site for any updates or changes. We will notify you of any modified versions of this Policy that might materially affect the way we use or disclose your personal information.

By using our Site, submitting your personal information to us and/or registering an account, you consent to the use of your personal information as described in this Policy (as amended from time to time).

This Policy only extends to the Site and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to us to which you may link by using the hypertext links within this website.

Contact/address details
If you have any questions about this Policy, please contact us at:

By Post
Company Secretariat
Bettys & Taylors of Harrogate Ltd
1 Parliament Street
Harrogate
HG1 2QU

By email:
data@bettysandtaylors.co.uk