Everything we make requires a great deal of care
so it's not surprising that we work hard to ensure it reaches you in pristine condition
Delivery
Delivery Information
Due to the fresh nature of our products and the availability of some items, some delivery dates may be restricted by the items or combination of items in your basket.
| Delivery Method | Duration | Price | Weight Limit | Tracked? |
| Standard | Mon to Fri | £3.95 | 2kg |  |
| Named Day | Mon to Fri | £6.95 | 30kg | |
| Named Day by 12pm | Mon to Fri | £9.95 | 30kg | |
| Saturday | Saturday | £10.95 | 30kg | |
| Saturday by 12pm | Saturday | £19.95 | 30kg | |
The above prices and timescales apply to mainland UK postcodes.
Please note, for items being delivered in the Scottish Highlands and Islands some services may not be available. Unfortunately this is due to our couriers charging additional delivery costs for these areas. A non-exclusive list of postcodes that services may experience increased prices, delivery times or restrictions in services can be found here.
Standard £3.95
This is a trackable service.
Your order will be delivered within the date range you choose when you place your order (Monday – Friday).
2kg weight limit.
Named Day £6.95 / Saturday £10.95
These are trackable services.
Your order will be delivered on the date you choose when you place your order. (Monday – Saturday). If time is of the essence, you can upgrade to ‘by 12pm’ delivery for an additional charge (+£3 for Named Day, +£9.95 for Saturday).
30kg weight limit.
Please be advised that due to the high volume of deliveries over peak periods, such as Christmas, our couriers operate extended hours. They may attempt to deliver ahead of your chosen date to ensure it arrives in time. For example, some orders placed for delivery on Tuesday may be delivered on the Sunday or Monday prior.
UK Standard – Highlands and Islands £3.95
This is a trackable service.
Your order will be delivered within the date range you choose when you place your order.
2kg weight limit.
UK Standard over 2kg - Highlands and Islands £15.95
This is a trackable service.
Your order will be delivered within the date range you choose when you place your order.
30kg weight limit.
International Standard: from £9.95
Please note this is a non-trackable service.
Your order will be delivered within the date range you choose when you place your order.
2kg weight limit.
International Premium: from £9.95
This is a tracked service
Your order will be delivered within the date range you choose when you place your order
30kg weight limit.
We are able to ship selected items to the following destinations:
Europe
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland - (Customs clearance charge of £25 may be applied)
- Ireland
- Italy
- Luxembourg
- Malta
- Monaco
- Netherlands
- Norway - (Customs clearance charge of £25 may be applied)
- Poland
- Portugal
- Slovenia
- Spain
- Sweden
- Switzerland - (Customs clearance charge of £25 may be applied)
- Turkey
Rest of the World
- Australia
- Brazil
- Canada – (Customs clearance charge may be applied to orders over $20.00 CAD in value)
- Hong Kong
- India
- Israel
- Japan
- New Zealand
- Qatar
- Singapore
- South Africa
- United Arab Emirates
- United States of America – (FDA charge of $20.75 may be applied)
Bettys cannot be held responsible should local customs authorities confiscate any item or charge any import duty. We have indicated where possible of any charges that we are aware of however this is just a guideline as charges can change daily.
Due to custom regulations, we are unable to ship products containing alcohol to Switzerland, Norway or the Rest of the World and we are unable to ship any of our products to China.
For more information about overseas deliveries, please call our Customer Service Team on +44 (0)1423 814008 or email customer.service@bettys.co.uk for further details.
Parcel Weights
Please note, the weights shown on product pages refer to product weights only, and not the packed weight of the parcel item. As such, parcel weights are likely to be more than the combined weight of the items within.
Tracking Your Order
Please check your order confirmation email for the expected delivery date. You will receive an email upon despatch of your order. For your convenience, all our delivery options are trackable, with the exception of International Standard and your despatch email will include a tracking link that will allow you to track your order.
If you have missed a delivery attempt please follow the details on the card. If you are still unable to track your order please contact our Customer Service Team, see the Contact Us section of the website for details.
General Delivery Information
Delivery Weights
Online orders cannot exceed 30kg in weight.
BFPO Addresses
For Bettys customers with servicemen and servicewomen abroad, we offer delivery to all BFPO addresses. Delivery can take up to ten days. Once your parcel has been delivered to a BFPO address you will need to contact the BFPO for any further delivery updates.
P.O. Boxes
Please note that we cannot deliver to P.O. Boxes.
Tax & Duties
In some countries import tax and duties, which are beyond our control, may have to be paid by the recipient on delivery of the parcel.
Incomplete or Inaccurate Addresses
We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using the postcode finder or call our Customer Service Team for assistance.
Further Information
If you require any further information on the delivery or returns process please see our Ordering Online – Help page or contact our Customer Service Team on +44 (0)1423 814008 or email customer.service@bettys.co.uk
